Help

Questions, answered.

When can I order?

Online ordering opens soon. Leave your email at the bottom of any page and we'll tell you the moment it opens. After that, we only email when a new drop lands.

Where do you deliver, and what does it cost?

Delivery anywhere in New Zealand is included in every price, with GST. Australia is next. Exact delivery timing is shown at checkout when ordering opens.

Why does it take a little time?

Every piece is made to order, just for you, by our production partner. Nothing sits in a warehouse. That's less waste, and it's why we ask you to choose with care.

How do I pick my size?

Every piece is unisex. Check the size guide: lay a top you love flat, measure it and match it to the table. Between two sizes, go up for a looser fit.

Can I return or exchange?

Because each piece is made for you, we don't accept returns for change of mind or wrong size. If your order arrives faulty (a misprint, a defect or the wrong item), email us within 7 days with photos and we'll put it right. Your rights under the NZ Consumer Guarantees Act are not affected. Full returns and faults policy.

Are the photos real?

The pictures are supplier mockups of the real designs on the real garments. No physical sample has been photographed yet, and we say so on every piece.

How do I care for my piece?

Wash cold, inside out, on a gentle cycle. Hang to dry or tumble on low. Don't iron straight over the print or the embroidery, and don't dry clean. It keeps the colour deep for longer.

How will I pay?

When ordering opens, payments are handled securely by Stripe. We never see or keep your card details.

What is the Cheetah Fund?

Five percent of Lycheetah Clothing profits goes to our own cheetah fund, from the very first sale. How the fund works.

What is Lycheetah?

A world created by Mackenzie Conor James Clark in Aotearoa New Zealand. Each collection carries a chapter of its story across the back. Step into the world.

How do I reach you?

Email lycheetahai@gmail.com or message us on Facebook. A real person reads every message.

Still need us?

Email lycheetahai@gmail.com. We reply as soon as we can.